Refund policy

At Xclusive Art, we value your trust and aim to provide high-quality products with a smooth shopping experience. Our Return & Refund Policy is designed to be simple, transparent, and customer-friendly.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged, defective, or incorrect product.

  • The item is unused, in its original packaging, and in the same condition as received.

  • The return request is raised within 48 hours of delivery with proper unboxing video proof.

Note: Custom-made or personalized artworks are not eligible for returns unless damaged during transit.

2. Return Process

  1. Contact us via our support team with order details and issue description.

  2. Provide clear photos/videos of the product and packaging.

  3. Once approved, we will arrange pickup or request you to ship the item back to us.

  4. Returned products must be packed safely to avoid any transit damage.

3. Refund Policy

Refunds will be processed when:

  • The returned item is received and inspected.

  • The product is verified as unused and in original condition.

Refund method:

  • Refund will be credited to your original payment method within 5–7 working days after approval.

Note: Shipping charges are non-refundable.

4. Exchange Policy

If you wish to exchange for another product:

  • Exchanges are allowed only for items of equal or higher value (difference to be paid).

  • Exchange requests must follow the same process as returns.

5. Non-Returnable Items

  • Custom artwork

  • Personalized nameplates

  • Clearance / sale items

  • Items damaged due to misuse or improper handling