Shipping policy

At Xclusive Art, we take great pride in delivering high-quality products safely and on time. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 2–4 business days.

  • Custom or personalized artworks may require additional processing time, depending on design and approval.

  • Orders are not processed on Sundays or public holidays.

If there is a delay, we will notify you via email or phone.

2. Shipping Methods & Delivery Time

We partner with trusted courier companies to ensure safe and timely delivery.

Estimated delivery time:

  • Standard Shipping: 5–9 business days

  • Express Shipping (if available): 2–5 business days

Delivery times may vary based on location, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, size, and delivery location.

  • Free shipping may be offered on selected products or during promotional periods.

4. Order Tracking

Once your order has been shipped:

  • You will receive a notification via SMS/email.

  • A tracking ID and courier link will be provided so you can follow your shipment in real time.

5. Packaging & Safety

We ensure all artworks are packed with multiple layers of protection:

  • Bubble wrap

  • Strong cardboard boxes

  • Additional corner protection (for frames)

This ensures safe delivery without damage.

6. Delivery Attempts

  • Couriers will make 2–3 delivery attempts.

  • If the package is returned to us due to incomplete address, non-availability, or refusal, reshipping charges may apply.

7. International Shipping (If Applicable)

  • International orders may take 10–20 business days depending on destination.

  • Customs duties or import taxes (if any) are the buyer’s responsibility.

  • Tracking may vary based on international courier partners.

8. Damaged or Lost Packages

If your package arrives damaged:

  • Contact us within 24–48 hours with photos/videos of the unboxing.

  • We will assist with replacement or insurance claims.

If your order is lost in transit, we will initiate a courier investigation and provide a resolution.